Unless the products have been customised, or in unforeseen or extraordinary circumstances, the delivery time of our products is indicated in each purchase.
The order will be sent by carrier to the delivery address indicated when the purchase is made. The transport firm will get in touch with the customer as follows:
- It will send a first notice of delivery by e-mail.
- It will then call you to arrange a delivery date.
- It will send an e-mail to confirm the arranged delivery date.
- The carrier will then telephone on the delivery date when they are on the way.
If for any reason we are unable to deliver on the specified date, we will let you know, giving you the option of continuing with the purchase, setting a new delivery date, or cancelling your order with a full refund of the price paid.
For the purpose of these Conditions, we will consider that the “delivery” has been made or the order “delivered” when you, as the customer -or a third party indicated by you- takes physical possession of the products, signing the delivery note.
If the purchased product requires assembly, this is included in the price. The furniture will be assembled by the carriers. If you do not wish to unpack or assemble the product, mark the space on the delivery note where it says: “I waive unpacking and assembly, assuming that the product is in perfect condition”.
When the product has been unpacked and assembled, do not discard the packaging. In order to return the product, if necessary, this must be done using all the original packaging and sending the product to BEANHOME in perfect condition and perfectly packaged.
If you do not wish to keep the packaging, indicate this on the carrier’s delivery note, marking: “the recipient authorises the carrier to withdraw the packaging”.